Refunds

Perfecture.fr sells monitoring as one-off purchases, with no subscription and no automatic renewal: €4.90 for 7 days, €9.90 for 30 days, €24.90 for 90 days. This policy covers these purchases. Civic exam preparation is free and involves no payment.

If you are a consumer, you have 14 days from your order to withdraw, without giving a reason, in accordance with Articles L221-18 et seq. of the French Consumer Code. As long as the monitoring you paid for has not been activated, you are refunded in full.

Monitoring is digital content whose performance begins as soon as it is activated. At checkout you are asked to expressly request immediate start and to acknowledge that the right of withdrawal is lost once the Service has been fully performed (Article L221-28 of the French Consumer Code).

• Monitoring not yet activated: full refund within 14 days.
• Monitoring activated, withdrawal within 14 days: refund of the price paid less an amount proportionate to the days already provided (Article L221-25).
• Monitoring period fully elapsed: the Service is fully performed, no withdrawal possible.

Beyond your legal rights, we refund all or part of your order, pro rata to the affected period, if the Service did not work due to a technical failure attributable to us (for example a prolonged interruption of monitoring or a failure to send alerts).

The absence of any appointment slot during your monitoring period is not a ground for a refund: slots are published by the administration, not by Perfecture.fr, and we never guarantee that a slot will appear. In that case the Service worked as described.

Free or complimentary periods (beta access, complimentary days) have no monetary value and do not give rise to any refund.

Email contact@perfecture.fr or use the contact page, stating the email address used for the order and the payment reference shown in your confirmation email. You may use the model withdrawal form, but this is not mandatory.

We review requests within 14 business days. Approved refunds are issued by Paddle to the original payment method; depending on your bank, the funds usually appear within a few additional days.

Payments and invoicing for perfecture.fr are handled by Paddle (Paddle.com Market Limited), acting as reseller and Merchant of Record. Refunds are therefore processed through Paddle. Paddle's terms apply to the payment transaction, in addition to our Terms of Service.

For any question, contact us at contact@perfecture.fr or via the contact page. These Terms and French law (Consumer Code) apply. If a disagreement persists, you may seek an amicable solution, refer the matter free of charge to a consumer mediator under the conditions set out in the French Consumer Code, or bring the matter before the competent courts.